Application Deadline: March 16, 2023 or until filled.

Pay: $20-25/hour, parking provided

Location Address: Orange County Regional History Center, 65 East Central Blvd, Orlando, FL 32801

Job Description: The Orange County Regional History Center is seeking a highly qualified individual to fill the position of Visitor Experience & Events Manager. The History Center is a national multi-award-winning, AAM accredited, and Smithsonian affiliated institution centered around its mission: to serve as the gateway for community engagement, education, and inspiration by preserving and sharing Central Florida’s continually unfolding story. This position is employed by the Historical Society of Central Florida in support of the History Center.

The Visitor Experience & Events Manager will play a key role in providing a high-quality and engaging experience for all museum visitors and patrons. This position has managerial oversight of our visitor experience staff and gift shop, and oversees the museum’s sales and rentals program.

Position is full-time, 40 hours per week, and has a variable schedule based on events and rental needs but is scheduled in advance. Shift hours may include, but aren’t limited to, Monday through Saturday, 8:30 a.m. to 5:30 p.m., Sundays 11:30 a.m. to 5:30 p.m., and some evening or weekend hours will be required.

Reports To: Executive Director or Chief Operating Officer


  • Provide an exceptional visitor experience. This position manages staff who represent the guests’ initial impression of the History Center. Whether it is face-to-face, over the phone, or email, this position will ensure visitors have a high-quality and engaging experience
  • Manage, training, and schedule Visitor Experience and/or Events Associates
  • Process point-of-sale transactions and follow cash handling procedures for all admission and store sales, events and rentals, including selling memberships, and accepting donations using Altru software
  • Oversee facility rentals from first contact until end of event, including corporate, social, weddings, filming, photo shoots, and non-profit events.
  • Develop contracts, timelines, logistics checklists, set-up forms, and floorplans for each rental
  • Manage and grow of membership program including sales, renewals, acknowledgements, etc.
  • Work with other visitor experience and museum staff and volunteers to support History Center special events and other activities
  • Attend staff meetings and trainings on exhibits, activities, programs, procedures, and policies
  • Demonstrate knowledge and good judgment in matters of policy, procedure, communication, and confidentiality
  • Open and close exhibitions as necessary
  • Other duties as assigned


  • Minimum of bachelor’s degree and three years of applicable experience, or equivalent combined education & work history, preferably in a museum setting
  • Minimum of two years of experience in management
  • Minimum of one year experience with cash handling and/or point-of-sale processing
  • Must have excellent customer service skills and a positive and friendly disposition
  • Ability to achieve goals and results, prioritize work, solve problems independently, and work effectively under pressure when necessary
  • Ability to work nights and weekends
  • Valid driver’s license and ability to provide own transportation

The above description and qualifications are not all-inclusive and represent a majority of the key responsibilities of this position. Other duties may be assigned in the course of activities as required to fulfill the directives of the museum and strategic plan. Work environment is primarily in the museum with some outdoor activity. Some moderate lifting.

*Final Candidates must pass a background check, including drug test and must be lawfully able to live and work in the United States.

Application Process (Please read carefully)

Please send a cover letter and resume in either Word Doc or PDF format by e-mail to with subject line “Visitor Experience & Event Manager – Your Name.” No phone calls please.